National Safety and Quality Digital Mental Health Standards (NSQDMH)

National Safety and Quality Digital Mental Health Standards (NSQDMH) were developed by the Australian Commission on Safety and Quality in Health Care (the Commission) and were formally released on 30 November 2020.

In relation to the NSQDMH Standards, a digital mental health service is defined as a mental health, suicide prevention or alcohol and other drug service that uses technology to facilitate engagement and deliver care.

Digital mental health services include:

• Services that provide information
• Digital counselling services
• Treatment services (including assessment, triage and referral services)
• Peer-to-peer support services.

Digital mental health services may be delivered by:

• AI or automated technology
• Mobile application
• SMS or text-based service
• Telephone service
• Videoconferencing
• Web chat or discussion board
• Web or Internet-based service

Accreditation involves a self-assessment followed by a desktop assessment and verification. Verification may be completed on-site or virtually.

If you would like more information on HDAA’s process for assessment to the National Safety and Quality Digital Mental Health Standards, or a proposal to engage HDAA to perform your assessment, please send us an email.

Resources For Digital Mental Health Services

• National Safety and Quality Digital Mental Health Standards
• Implementing the National Safety and Quality Digital Mental Health Standards