ISO 9001:2015 Certification

HDAA is accredited by JAS-ANZ to provide ISO 9001:2015 assessments and certification. With more than a million organisations worldwide certified to this standard, ISO 9001 certification is globally recognised as the benchmark for measuring organisations’ quality management systems.

The focus of HDAA is on working with health and human service providers to support improvement. Our approach is to work alongside you to design an assessment that meets your particular situation and needs. For instance, prior to the assessment process beginning we can work with you to complete a “pre-assessment” or “gap-analysis” as well as provide you with a unique self-assessment system to develop a plan of improvement that guides you toward success.

Our individualised approach means we are also able to combine, or bundle your ISO 9001 assessment with other standards assessment where suitable (e.g. Human Services Standards in Victoria, the Human Services Quality Standards in Queensland and the NDIS Practice Standards). This provides a much more integrated, streamlined and cost-effective assessment event and one inclusive quality development program.

We will be able to talk through your requirements and answer questions that you might have. We will also be able to talk through the certification process.

What is ISO 9001?

The benefits of achieving certification to the ISO 9001 Quality Management Systems standard are evident and not only from a more consistent application of your business processes but also from a marketing and organisation positioning perspective. Certified organisations are recognised as performing to a higher, customer-focused standard.

Certification to ISO 9001 provides a public statement that an independent organisation has assessed your organisation and found it to be an organisation that, because of its business processes, operates to benefit: a) customers, b) employees, c) funders/shareholders, and d) suppliers.

The standards have been extensively reviewed internationally by the IAF and member bodies, resulting in the release of ISO 9001:2015. They employ a process approach, which incorporates the Plan-Do-Check-Act (PDCA) cycle and risk-based thinking.

The process approach enables an organisation to plan its processes and their interactions. The PDCA cycle enables an organisation to ensure its processes are adequately resourced and managed, and those opportunities for improvement are determined and acted on.

Risk-based thinking enables an organisation to determine the factors that could cause its processes and its quality management system to deviate from the planned results, to put in place preventive controls to minimise negative effects and to make maximum use of opportunities as they arise.

We welcome the opportunity to meet with you and discuss how HDAA can assist your service with your first, or next, assessment to ISO 9001.

Resources For ISO 9001

The following resources may be useful for your next ISO 9001 assessment:

• ISO 9001:2015 – release of the revised standards
• ISO 9001:2015 Scheme Requirements (pdf)

HDAA certified organisations are granted the use of the HDAA Mark which can be used on physical material and electronic marketing. Your organisation will also be listed on the JASANZ Public Register of Certified Organisations.