Our Story

Our assessment and certification organisation began in Brisbane, Queensland with a small team of people who believed (and still do) that despite its reputation “auditing” can have a significant impact on service delivery and consequently the lives of people who access human services and the quality of health care organisations. We also strongly believed (and still do) that the most effective way of supporting service development is to work as a colleague and partner in support of services.

Our passion and vision is to improve the quality of the lives of people by contributing to safeguarding the delivery of healthcare and human service supports. In so doing we hope to contribute to making our healthcare organisations and communities stronger.

In early 2007 we were still a fledgling organisation with a small team base in various locations. Through this passion and vision we embarked on the next phase of our journey. We began building our disability program in Queensland and were appointed to accredit diagnostic imaging services nationally. We opened our first office and recruited more staff to deliver an enhanced service, expanded our range of services as well as built the quality of our range of assessment services. We are now providing assessment for health and human service organisations in all states and territories of Australia.

From the start we pursued the philosophy that positive relationships are essential if we are to have credibility and gain acceptance when making judgments about services. We deeply understand that there has to be considerable respect for a service or practice to accept feedback. Services and practices need to feel that they are working with a true professional who is committed to helping improve and safeguard the service or practice.

We have always believed that we should do everything in our power to ensure our clients receive the insight necessary to enable them to develop and grow. We have followed our belief that the relationships we have with managers and staff of clients is central to achieving our purpose.

We identified early on that our skills were directly applicable to health and human services. All of the HDAA people who are involved in assessing have extensive experience as people who have received human services support, such as disability services or as managers who have worked at senior levels in the health and human services sectors.

The demand for our services has increased rapidly, driven by our commitment to providing a personalised cost effective service. We continued building our disability assessment services with the introduction of the Victoria Disability Standards and National Disability Advocacy Standards programs. We also were selected by the Department of Health as one of a select number of organisations to accredit diagnostic imaging services; which was the forerunner to standards setting to other healthcare services.

By building our initial client base in human services and health care across Queensland, Victoria, New South Wales and in other states, we have been able to further expand our scope of assessment and certification programs.

Key Events

While we have grown from a boutique provider of certification and accreditation services, our vision remains steadfast to be the outstanding assessment body in our chosen markets by excelling in our contribution to client effectiveness, management of risk and commitment to improvement. In so doing we contribute to making healthcare organisations and communities stronger. Our belief and passion sustains us in contributing to help services to reach their potential every day.

Our Approach

We are committed to better, helping our clients make advancements in service delivery and organisational resilience. Our approach is much more than audit and compliance. We collaborate, we share ideas and knowledge, and we are responsive to the needs of your organisation.

Code of Conduct